Network Solutions and MC

Having been through a corporate acquisition myself, I know that there are incentives -- or conditions -- that require for the previous owner to attain or retain business. And since Network Solutions obviously did not buy Monster Commerce for the terrific code base (since they're abandoning the code at present), I assume that NS was after MC's client base. Even if there are no such conditions or incentives for the previous owners of MC to attain, it certainly looks bad when customers begin leaving over trivial issues.

But that doesn't seem to matter to MC.

After calling MC's migration support line yesterday, I asked to speak to a supervisor when the tech said I could not have my data. Of course, now that it's part of NS, a supervisor was not available to take my call at the moment, and in fairness, I was short-tempered and not the most pleasant person to talk to at that moment. So, okay, I was promised that a supervisor would call me back within 24 hours. Yeah, you guessed it, we're on hour 26.

Not that it surprises me. I was supposed to get a call over a week ago in response to this issue, which I originally raised on July 30. That call never came, either. (MC folks, I have the reference numbers for these calls... not that I expect the phone to suddenly ring or MC to suddenly take the issue seriously. I sure wish that I was in a business where I could ignore my customers!)

At this point, all I want is my customer database with each customer's password. It will be devestating to my business if I have to make customers jump through hoops to get to their accounts. Any time a customer has trouble logging in, abandoned shopping carts go through the roof. My business will suffer. With the economy down, I might not make it.

I've Had It... I'm Done.

I've had it with Monster Commerce. They suck.

I've been a CUSTOMER of Monster Commerce for 5+ years. I've been through product upgrades that closed my store for more than a week at a time, twice. I've gone through product development, had features I relied upon yanked with no notice, and devised work-arounds to get what I need done. I've dealt with having access to MY DATA limited by MC "for security purposes." Customer support? Forget it. They either don't -- or won't -- tell you what you need to know.

When Monster sold to Network Solutions, I braced for the worst, and it pretty much happened as I expected. A "new platform!" that isn't new, isn't better, and isn't worth the increased price they're asking. That's right: fewer features, more money.

And, they just don't care.

I'm fed up, and I'm not going to take it any more. It's time for action. Class action.

Who's with me?